IT- infra, cloud products

  • Cloud telephony,
  • Toll Free, PRI  SIP,
  • Internet Leased Line,
  • MPLS VPN,
  • Data Centre
  • Call Centre &
  • Cloud Computing solutions

Partners: TATA Teleservices, Tally, AWS, RCOM, Ozonetel CtrlS, AWS

Our Value-Addition

We provide our clients with a one-stop solution, we offer wide choice, better pricing and  additional layer of customer support.

CLOUD TELEPHONY:

Cloud Telephony offers powerful tools for brand promotion, lead generation and customer engagement. It is also a powerful platform to set up full-fledged contact centre on a Rental / OPEX model.

Organizations need Leads and effective lead conversion tools to remain relevant and profitable in business.  These leads need to be managed for effective conversion and handled through a customer engagement,   customer relationship management process to nurture, serve and keep customers interested for continued business.

  • Customer interaction:  Hosted IVR Cloud Telephony uses Toll free and Virtual number applications that can take multiple incoming business calls on multiple channels at the same time on a single TF/Virtual number along with IVR, CTI, ACD and Call recording features. Incoming calls can be distributed to the call centre agents, so there is no business loss.  There is no down time as the entire infrastructure hardware/software/applications are hosted in the data centre with sufficient back-up /redundancy. Customers need not invest upfront in building such infrastructure, instead use it as a service on a rental/OPEX model. No need to spend on trained manpower to maintain any such telecom/IT infrastructure at customer’s end.
  • Automated Outbound Call blast can be used for marketing campaigns with IVR to targeted group with CTI (Computer telephony Integration). Called party presses ‘1″ for this “2” for that etc. You get filtered genuine and  high quality leads from such responses.
  • Click To Call Service is a unique way to exceed customers’ expectations and create a positive customer experience. Click to call services make your website a Toll Free Website. Click To Call helps to connect website visitors to the customer service agents immediately while tey are still on the website and makes sales conversion easier.
  • Missed call Service again is a high quality lead generation technique in which customer gets a call back for specific requirements.
  • Cloud telephony supports customer engagement as customer loyalty program, special offers, schemes can be promoted using outbound voice calls or bulk SMS.
  • Virtual Telephone Number (mobile or DID) is used for Number masking applications. Indiamart which is an online marketplace connects a buyer to a seller without the buyer knowing seller’s real number  Magicbricks uses similar model.
  • Providing separate Virtual number in different media helps in ROI measurement as it helps in comparing and knowing which media is providing more business.
  • Cloud Call Centre: Cloud telephony can be used for complete call centre applications on an OPEX model with all important features like Automatic incoming call distribution (ACD) which does routing of calls to correct destination based on custom logic, Automated outbound calls using Dialers (Preview, Progressive & Predictive dialers),  Call Recording, Call barging(when a sales or customer service rep is in a difficulty, a manager can join a call conversation), Call transfer (consultative/blind transfer), Conference etc.
  • Cloud Telephony is used to automate the process of Customer Support Service. For example a product company providing refrigerators, washing machine or RO water purifier can set up customer service support centre using cloud telephony on OPEX model.
  • It can be used for automated customer feedback to improve quality of service.

Some of our customers using cloud Telephony:

Hindustan Unilever, Proptiger, makaan.com, Indiahomes (for lead generation, customer acquisition), Bigbasket.com (Multi Channel Support System), Shaadi.com (Manage Distributed Sales Workforce), foodpanda, zomato, Agarwal packers & movers Ltd, HDFC Life. Indiamart, Magicbricks,

Why Cloud telephony:

Faster & Easy Deployment :Deploy your full-fledged Call Center in just a few hours. Based on OPEX model ™hardware or hosting). Negligible or No down time.

 

Integrate with CRM like Salesforce, Zendesk, SugarCRM, Shopify and more.

Improve Leads & Customer Service: Personalize customer interactions by integrating with CRM. Allow your agents to work from anywhere and stay connected when customers need them most

Scalable Platform: Start with one agent and scale to unlimited agents as your business grows. Scale up or down seamlessly at any time without any contract.

Real time Analytics & Reports: Make quick business decision based on real time data & reports. Manage your call center, coach your agents with call monitoring and recording.

Advanced Call Features: Leverage industry-first applications such as screen pop, Mini CRM, Google Analytics, and more.

A Communications Dashboard : View your organization tree, call analytics, missed call details, etc, and never miss a call.

Enhanced Mobility: Manage communications on-the-go with pop-up details that set the context for each call.

 

Please write to us for a customized solution and a DEMO.

Consultant: OZONETEL, TTSL, AWS, TALLY, Ctrl-S, Reliance, KNOWLARITY:

Call /write to us: (M) 9811901749 Email: arun@rubycom.co.in